But with Computers?

My daughter asked me this tonight which I thought was kind of funny.

It reminded me that I have not used this blog in ages so will try to do better.

What would you like to talk about?

I was reading Karls blog earlier today and he was talking about how to not be "Interrupt Driven" and it got me thinking about how we work and yes we are very much dominated by our helpfulness.

So how do we get out of this hole we have dug with our own best intentions?

• With policy
• With education
• With great relationship skills (OK we are hosed)
• AND with a commitment to document our work flow and guess where we are doing that?

Welcome to the recapture of focus, this year will be a tough one for us and I want to bring others on that journey with us.

Before going live with a Network Solution for a customer I can't say clearly enough, get a help desk solution in place. It was 5 Years before we did it and I'm sure that we have lost about a year in billable's due to untracked works.

Welcome to Shockey Monkey, the helpdesk and practice management portal designed by and for Microsoft Small Business Specialists. The goal of this portal is to provide a fast, easy and reliable way for small business IT professionals to keep track of their customers, work orders, support requests and time.

We are users of Shockey Monkey and are happy to say it is really developing into our main tool for managing client requests in Synergistic Network Solutions as the product extends in capability I'm sure we will grow some of our offerings into areas we may not have considered.

Check out the work Vlad has done so far

Take a 20 minute product video tour!

Shockey Monkey